Privacy Policy

1. Introduction

Welcome to Momentum AI (“we,” “us,” “our”). We are committed to protecting the privacy and security of your information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase our services, or interact with our platform.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

A. Contact & Account Information:

  • Name

  • Email address

  • Phone number

  • Business name

  • Billing contact details

B. Billing Information

  • Payment method details

  • Billing address

  • Transaction information

C. Client Data (You Own This Data)

Any data you upload, provide, or generate through our services, including:

  • Customer contact information

  • Call logs, messages, and summaries

  • Appointment details

  • Custom scripts and AI instructions

  • Uploaded business assets (logo, brand information)

D. Usage, Device & Technical Data

  • IP address

  • Browser and device information

  • Access times

  • Diagnostic logs and error data

E. Cookies & Tracking Data

We use cookies and analytics tools to understand platform usage and to improve user experience. You may disable cookies in your browser settings but doing so may limit functionality.

3. How We Use Your Information

We use collected information to:

  • Provide and operate services

  • Customize your AI receptionist and related automation services

  • Process payments and send billing notices

  • Send important service notifications

  • Improve performance, security, and user experience

  • Comply with legal obligations

4. Data Ownership & Client Responsibilities

  • You retain full ownership of all Client Data.

  • You grant Momentum AI a limited license to process and store your data solely to deliver services.

  • You are responsible for ensuring your customers have consented to receive communications through our platform.

5. Data Sharing & Third Parties

We may share information with:

  • Payment processors

  • SMS/call infrastructure providers

  • Hosting and cloud service providers

  • Analytics services

We do not sell your data.

6. Data Security

We implement industry-standard safeguards, including:

  • Encryption in transit and at rest

  • Access controls and authentication layers

  • Secure storage practices

7. Data Retention & Deletion

  • We retain Client Data while your account is active.

  • Upon cancellation, Client Data may be retained for up to 30 days.

  • You may request early deletion by contacting us.

8. Data Breach Notification

If a breach occurs involving your data, we will notify you within 72 hours of becoming aware, including:

  • What happened

  • What data was impacted

  • Steps taken to resolve the issue

9. Children's Privacy

Our services are not intended for anyone under the age of 16.

10. Changes to This Privacy Policy

We may update this policy periodically. The updated version will be posted with a new “Last Updated” date.

Last updated: December 1, 2025

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